Privacy Policy

Privacy Policy for Olson Family Network Inc. Last Updated: October 14, 2025At Olson Family Network Inc. (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.olsonfamilytherapy.com/, or engage with our online therapy services in Tennessee and California. Please read this policy carefully. If you have questions, contact us at [insert contact email, e.g., [email protected]].1. Information We Collect We collect information you provide directly to us and automatically through your use of our website.

• Information You Provide:
• Contact Forms: When you submit a “Get In Touch” form, we collect your first and last name, email address, phone number, and a description of why you are seeking therapy. This may include limited health-related information (e.g., general reasons like “anxiety” or “relationship issues”), which is treated as protected health information (PHI) under HIPAA.
• Communications: Information you share when contacting us via email or phone.
• Automatically Collected Information:
• Analytics and Cookies: We use Google Analytics and Google Ads tags to collect non-personal data, such as IP addresses, browser type, device information, and website usage (e.g., pages visited, time spent). These tools use cookies or similar technologies to analyze trends and improve our services. No PHI is collected or shared via these tools.

2. How We Use Your InformationWe use your information to:

• Respond to inquiries and schedule therapy appointments.
• Provide, maintain, and improve our online therapy services.
• Analyze website usage (via Google Analytics) to enhance user experience and optimize advertising (via Google Ads), using only aggregated, non-identifiable data.
• Comply with legal obligations, such as HIPAA recordkeeping.

3. How We Protect Your Information (HIPAA Compliance)We prioritize the security of your information, especially PHI:

• Encryption: All form submissions (e.g., names, emails, therapy reasons) are transmitted via Secure Sockets Layer (SSL) encryption.
• Storage: Personal information and PHI are stored on encrypted drives, accessible only to authorized personnel (Licensed Marriage and Family Therapists Timothy Olson, LMFT #52764 (CA) and #1848 (TN), and Ruth Olson, LMFT #52740 (CA) and #1889 (TN)).
• Retention: We retain client information, including PHI, for seven (7) years as required by HIPAA, after which it is securely deleted.
• No PHI in Ads: We do not use PHI for advertising or share it with Google Ads/Analytics.

4. Disclosure of Your Information We do not share your personal information or PHI with third parties except:

• Service Providers: We may use HIPAA-compliant third-party platforms (e.g., telehealth or scheduling tools) to deliver services. These providers are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law (e.g., court orders) or to protect the safety of our clients or others, in compliance with HIPAA.
• Aggregated Data: Non-identifiable, aggregated data (e.g., website visit counts) may be shared with Google Analytics/Ads for performance analysis.

5. Your Privacy Rights As a resident of California or Tennessee, you have specific rights under the CCPA and other laws:

• Access: You may request details about the personal information we hold about you.
• Deletion: You may request deletion of your personal information, subject to HIPAA’s 7-year retention requirement for PHI. Email your request to [insert contact email].
• Opt-Out: We do not send marketing emails or sell your data. You may opt out of non-essential cookies (e.g., Google Analytics) via our cookie consent banner (see Section 6).
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at [insert contact email] or [insert contact phone number]. We will respond within 45 days, as required by CCPA.6. Cookies and Tracking Technologies Our website uses cookies to improve functionality and analyze performance:

• Essential Cookies: Required for site operation (e.g., session management).
• Analytics Cookies: Google Analytics tracks non-personal data (e.g., page views) to optimize our site and ads.
• Advertising Cookies: Google Ads tags help deliver relevant ads to users in Tennessee and California.

You can manage cookie preferences via our cookie consent banner, displayed when you visit our site. You may accept, decline, or customize settings. Declining non-essential cookies may limit personalized ad experiences but will not affect access to our services.7. Third-Party Links Our website may contain links to third-party sites (e.g., telehealth platforms). We are not responsible for their privacy practices. Please review their policies before sharing information.8. Children’s Privacy Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe we have such data, contact us immediately at [insert contact email].9. Changes to This Privacy Policy We may update this policy to reflect changes in our practices or legal requirements. We will notify you by posting the updated policy on this page with a new “Last Updated” date. Please review periodically.10. Contact Us For questions, concerns, or to exercise your privacy rights, contact:

• Email: [email protected]
• Phone: 951-444-1498
• Business: Olson Family Network Inc., operating fully online, serving clients in Tennessee and California.